Returns & Exchanges

At Smartfox, we want you to be completely satisfied with your purchase, which is why we offer a 30-day hassle-free return window for all unused items in their original packaging. Our goal is to ensure a smooth and efficient experience should you need to exchange or return a product.

1

Initiate Your Request

Log into your Smartfox account and navigate to the order history section to select the items you wish to return and receive a Return Authorization number.

2

Pack Your Items

Carefully place the products in their original packaging, ensuring all tags and accessories are included to prevent damage during transit.

3

Ship the Package

Affix the provided prepaid shipping label to your parcel and drop it off at any authorized courier location or scheduled pickup point.

4

Receive Your Refund

Once our warehouse inspects the returned goods, your refund will be processed back to your original payment method within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing